Not all shipments arrive perfect. Sometimes things just happen.
We offer a 30 day return policy.
Unopened & unused items must be returned within 30 days unless specifically stated on the product details page.
Packaging must be in the same condition as when initially received.
*THERE ARE NO RETURNS FROM THE CLEARANCE AISLE.
OPENED ITEMS ARE NOT ELIGIBLE FOR RETURNS.
*Items that have been opened or removed from the packaging.
*Items that have visible indications that the packaged has been opened.
*Opened cases that are no longer factory sealed.
2.Clothing & Accessories:
Used or worn clothing, apparel, Halloween costumes, & accessories may not be returned.
ALL CERAMICS ARE CHECKED BEFORE SHIPPING OUT.
IF IT ARRIVES DAMAGED, PLEASE SEND PICTURES WITH INQUIRY.
EXCHANGE/REFUND AVAILABLE WHILE SUPPLIES LAST.
4.Damaged & Defective Items:
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order.
If the item is no longer available, we will be happy to issue a refund.
We will request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong.
The following issues do not qualify as a defective product:
*Minor cosmetic paint issues.
*Package condition applies to MINT CONDITION ONLY.
Grading Scale is for WINDOWED VINYL ONLY.
*Items that require removal & assembly are not included.
Mint Condition on removal/assembly items are graded by INNER CONTENTS ONLY.
How to return an Item:
Please contact us to receive authorization for your return so that the item(s) can be accepted.
Any returns without authorization will be delayed & possibly not be eligible for a refund.
1.RETURN SHIPPING - Domestic Customers:
If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through The Funky General Store return option (a prepaid label provided by us).
If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected & will not be reimbursed.
*We are not responsible for any lost or damaged packages through a self-return option.
If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.
2.RETURN SHIPPING – International Customers:
If the return is due to our error or a damaged or defective product, we will issue store credit for what it would reasonably cost to ship the item back to us using a cost-efficient method. You will be responsible for shipping the item(s) back and paying for the actual shipping fees.
If the return is for any other reason, we will not pay for the return shipping fees & you will be responsible for all shipping costs without reimbursement.
We are not responsible for any lost or damaged packages returned to us.
HOW TO PREPARE YOUR RETURN:
PLEASE PACK ITEM(S) APPROPRIATELY UPON RETURN.
Please do not place the shipping label directly on the item to return it as this results in a partial or no refund.
Please use bubble-wrap & appropriate taping.
If the item is damaged in transit or received in less-than-original condition due to poor packaging, your refund will be less.
Refunds on returns are issued after the product has been received & processed.
Refunds are in the original form of payment.
In cases where this is not possible, store credit will be issued.
YOU MAY VIEW YOUR ACCOUNT TO CHECK REFUND STATUS.
Once we issue your refund there may be a delay for these funds to show in your account:
*Credit Cards: Typically 3-5 business days
*PayPal: Depends on your PayPal original source of payment.
*Store credit: Available immediately
REFUSED & UNDELIVERED SHIPMENTS:
A refused shipment will be treated as a return & any return costs will be deducted from the refund.
If a shipment is returned to us as undelivered due to an error on your part (such as incorrect address or not home), we will contact you to reship the package;
Any return & reshipping costs are due before the package is reshipped.
Re-shipments for domestic customers may not be eligible for Flat Rate Shipping.
INTERNATIONAL CUSTOMERS will be responsible for any additional fees, duties, or taxes for refused or undelivered shipments.
If customs disposes of your shipment for any reason, no refunds will be issued for product or shipping.
We typically do not assess restocking fees but reserve the right to do so in some situations:
*Returned shipment contains missing, damaged, or opened items.
*Merchandise inspected by Customs.
*The return was received after the 30 day return window.
We will contact you with any general concerns prior to issuing a refund.